FAQs
SHIPPING FAQs
All orders are shipped from Nevada, USA.
Yes! We ship worldwide. Shipping rates will be calculated at checkout based on your destination.
Orders typically ship within 3–7 business days. During peak times (like sales or holidays), please allow a few extra days for processing.
Absolutely! You’ll get an email with tracking information once your order ships.
Yes, we offer free U.S. shipping on all orders over $100.
We’re unable to accept returns or exchanges due to the personal and hygienic nature of skincare. However, if there’s a problem with your order, please contact us—we're here to help.
Possibly. Customs fees and import duties are not included in your order total and may be charged upon delivery, depending on your country’s regulations. These fees are the responsibility of the customer.
PRODUCT FAQs
Yes, all of our products are 100% cruelty-free. We do not test on animals at any stage of product development, and we work only with suppliers who uphold the same standard. No animal testing—ever.
Some of our formulations may contain animal-derived ingredients like hydrolyzed collagen, which is used for its well-known skin and joint support benefits. However, these ingredients are ethically sourced and never involve harm to animals.
Great question! Cruelty-free means that no animal testing is involved in the development or production of a product. Vegan, on the other hand, means the product contains no animal-derived ingredients at all. A product can be cruelty-free but not vegan, and we aim to be clear and honest about which products meet both standards.
Hydrolyzed collagen is valued for its supportive effects on skin and wellness. We ensure it is ethically and responsibly sourced, and that no animals are harmed in the process. We're always transparent so that you can make informed decisions that align with your values.
No, we do not use leather, silk, or fur in our packaging or accessories. Our commitment to cruelty-free standards extends beyond what’s in the bottle—right down to the details.